For a report to be cancelled, the report must be technically incorrect. We are unable to cancel reports due to financial reasons e.g. customers not paying for the reports.


To Cancel your report, go into the Energy Assessment section of your iQ-Energy Account, select the report and press the Cancel Report button along the bottom of the Page.

You will need to give a reason for the cancellation, as well as the replacement RRN (if you have it).

To recreate the report, again select the cancelled report and select the Copy option at the bottom of the page. This will create a second version of the report.


You can then make any necessary changes to the report.