iQ Energy

What happens if I lodge a report with the wrong address?
Once a report has been lodged, there is no way to amend the details within that report including the Address. Therefore the incorrect report will need to be...
Tue, 5 Aug, 2014 at 1:30 PM
How do I Cancel a Report?
For a report to be cancelled, the report must be technically incorrect. We are unable to Cancel reports due to financial reasons e.g. customers not paying f...
Wed, 9 Sep, 2015 at 4:51 PM
How do I update my insurance details?
Your Insurance details can be updated from Within your iQ-Energy account.   Go to the Menu in the Control Panel, select My Account, and then My Insuranc...
Mon, 14 Jul, 2014 at 11:44 AM
How to get access to the XML file or ECO report?
Please note that every report (either live or test one) needs to be lodged first to be able to download the XML file. After you successfully lodged the EPC,...
Mon, 12 Dec, 2016 at 12:32 PM
UPRN is not valid for CODE 10 EPC lodgement
Scottish Lodgements only There is occasionally an issue when a post-installation EPC is being created which generates an error message. This is ...
Fri, 21 Aug, 2015 at 10:46 AM
I need to add a Scottish address to the Register
Sadly, you are not able to upload or amend an address in iQ-Energy which is Scottish, as these are managed separately by EST. To make changes, simply ...
Fri, 21 Aug, 2015 at 3:38 PM